Frequently Asked Questions

Yes. For most businesses, the answer is absolutely.

Our Executive Assistants speak excellent English and can manage the majority of day-to-day administrative tasks remotely, including:

• Answering phone calls (through a VoIP phone system)
• Managing emails and inboxes
• Scheduling meetings and appointments
• Calendar management
• Customer follow-up
• Data entry and CRM updates
• Vendor communication
• Travel booking
• Meeting coordination

We can help you integrate a VoIP phone system so your EA can answer calls just as if they were sitting in your office.

The only tasks you'll typically need someone local for are physical, in-person responsibilities like receiving packages, handling inventory, or greeting walk-in visitors. Since so much business is conducted virtually today, your assistant can even coordinate and participate in video meetings while maintaining your company's professional branding with custom virtual backgrounds.

Hiring locally is becoming more expensive every year.

With minimum wage increasing and experienced administrative professionals often earning $60,000+ per year before taxes, benefits, insurance, PTO, and recruiting costs, the true cost of an in-house hire can be significant.

Chiefly offers a more cost-effective solution.

We provide:

• Highly skilled, English-speaking Executive Assistants
• Training on your company-specific software and workflows
• Ongoing management and support
• A streamlined onboarding process
• Significant savings compared to hiring domestically

Instead of spending months recruiting and training, you can have a dedicated assistant ready to contribute quickly, all for a fraction of the cost.

Absolutely.

Many of our clients are busy professionals, executives, physicians, attorneys, entrepreneurs, and high-income earners who simply want to reclaim their time.

Your Executive Assistant can help organize both your personal and professional life by assisting with:

• Calendar management
• Personal scheduling
• Travel planning
• Household organization
• Vendor coordination
• Expense tracking
• Document organization
• Inventory systems
• Family scheduling
• Recurring reminders and workflows

We also provide proven templates and systems to help organize your life more efficiently. Our Director of Client Experience works closely with you during onboarding to create communication processes that make working with your assistant simple and seamless.

Your EA can support nearly every administrative aspect of your business, including:

• Inbox management
• Calendar management
• Customer service
• CRM updates
• Data entry
• Research
• Travel booking
• Expense reports
• Social media scheduling
• SOP documentation
• Project coordination
• Appointment scheduling
• Vendor management
• Lead follow-up
• Basic bookkeeping support
• Personal assistant tasks

If a task can be done on a computer, there's a good chance your Executive Assistant can handle it.

Your EA cannot perform tasks that require physical presence, such as:

• Receiving deliveries
• Filing physical paperwork
• Handling inventory
• Greeting walk-in visitors
• Running local errands

Everything else is fair game, and if you're unsure, just ask.

We take time to understand your business, your personality, your communication style, and the types of tasks you need help with.

We then match you with an Executive Assistant whose experience and strengths best fit your needs, giving you a dedicated long-term partner rather than just another contractor.

Finding the right working relationship is important.

If for any reason your assistant isn't the perfect match, we'll work with you to make it right, including rematching you with another qualified Executive Assistant if needed.

Our goal is long-term success, not simply filling a position.

Most clients are fully onboarded within days.

We guide you through the setup process, train your Executive Assistant on your company-specific software and workflows, establish communication channels, and ensure everyone is set up for success from day one.

Yes.

Confidentiality and professionalism are a priority. Our assistants work with sensitive business information every day and follow strict confidentiality practices. We can also sign NDAs and comply with your company's security requirements.

Whatever works best for you.

Most clients communicate through:

• Slack
• Microsoft Teams
• Google Chat
• Email
• Zoom
• Phone
• WhatsApp

We'll build communication around your existing workflow instead of asking you to change it.

Yes.

We match schedules to your needs so your assistant is available when your business operates, ensuring smooth communication and timely support.

Most clients save 10–30+ hours every week by delegating repetitive administrative work.

That means more time to grow your business, spend with family, focus on high-value work, or simply enjoy a better work-life balance.